Spark Coaching and Training Privacy Policy

This is a privacy notice for Spark Coaching and Training. In this document ‘we’, ‘our’ and ‘us’ refers to Spark Coaching and Training. It describes how we collect, store and use your personal information as well as the rights you have in relation to your personal information.

Our contact details

Name: Julia Menaul

Address: 35 Wilkes Wood, Stafford ST18 9QR

Phone Number: 07973 924 224

E-mail: julia@sparkcoachingandtraining.co.uk

Policy last updated: January 2024

The type of personal information we collect

We currently collect and process the following information:

• your full name
• job title
• company you are currently working for
• email address or addresses
• preferred contact numbers
• coaching notes, handwritten or recorded detailing what you have said, taken in sessions, and related paper/digital documentation

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you in the following way:

• corresponding with us by phone and e-mail
• contacting us through our website with enquiries and requests
• at the start of the coaching contract and during subsequent coaching and coach supervision sessions
• you wish to attend, or have attended, an event
• you are representing your organisation
• you visit our website and consent to our use of cookies (see “Our website”, below)

We also receive personal information indirectly, from the following sources in the following scenarios:

• you contact me from a directory of coaches or coach supervisors
• an employer contacts me to arrange coaching for you

We use the information that you have given us:

• to fulfil any contractual agreement made between us
• to provide you with the information, products and services that you request from us
• to notify you about changes to our services
• to keep our coaching credentials up to date
• to administer our business: accounting, insurance and tax
• to ensure that content from our website is presented in the most effective manner for you and for your computer

We do not share or sell your details with third parties for marketing or research purposes.

I share basic information with 'Make Your Clinical Will' in the event that I am unable to continue seeing clients through sudden illness or my death. I have a clinical will in place to ensure that you will be contacted and offered support and referrals to alternative coaches and supervisors. You can find out more about Make Your Clinical Will here: makeyourclinicalwill.com

Our basis for processing your data

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

1. Consent: Once you have given us your consent to process your personal data you can remove your consent at any time. You can do this by contacting julia@sparkcoachingandtraining.co.uk or the contact details given above.
2. Contract: We have a contractual obligation.
3. Legal obligation: This principally relates to our business, accounting and tax records.

How we store your personal information

Appropriate technical and organisational measures have been taken to prevent your data being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

Data retention

We collect as little of your personal information as possible and we only retain it to satisfy any legal, accounting, reporting or professional accreditation requirements. We will only keep your personal data for as long as is necessary to fulfil the purposes for which we collected it.

For example, we need to keep certain information about you for six years after you cease to be a client for tax purposes

Keeping your data up to date

We have a duty to keep your personal data up to date and accurate.

If there are any changes to your personal data (such as a change of address) please let us know as soon as possible by emailing julia@sparkcoachingandtraining.co.uk.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Your data protection rights

Under data protection law, you have rights including:

Your right of access: You have the right to ask us for copies of your personal information.

Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing: You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

If you wish to exorcise your rights, please contact us in at julia@sparkcoachingandtraining.co.uk or using the contact details above.

You are not required to pay any charge for making this request. If you make a request, we have one month to respond to you.

Our website

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

How do we use cookies?

We use cookies (small bits of code that are sent to your pc) to:

• Speed up how quickly the site loads if you come back (caching)
• Analyse how popular our pages and posts are (analytics)
• Track the user journey from arriving on site to leaving – so we can see what is popular and what content is working
• Identify if our social media brought you to visit us
• Work out which sites are sending visitors to us
• Remember returning visitors and customers

Shared links

We sometimes share links to other websites from Spark Coaching and Training’s website. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

How to complain

If you have any concerns about how we use your personal information, please contact us in the first instance at julia@sparkcoachingandtraining.co.uk in order that we can resolve the matter promptly and to your satisfaction.

You can also contact the ICO with how we have used your data, via these contact details:

Information Commissioner’s Office: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk